Shipping Policy
Thank you for shopping with Pebble Pot!
We aim to get your order to you safely and promptly.
Processing Times
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All orders are processed within 2β5 business days.
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Custom or made-to-order items may take slightly longer β we'll notify you if there are any delays.
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Orders are not processed, shipped, or delivered on weekends or holidays.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and order size.
Estimated Delivery Times:
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UK: 2β4 business days
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Europe: 4β7 business days
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USA & Canada: 7β14 business days
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Rest of the World: 10β20 business days
Please note: delivery times are estimates and may vary depending on the shipping provider and external factors.
Tracking
Once your order has shipped, you'll receive a confirmation email with tracking information (if applicable).
Shipping Locations
We currently ship to:
If you are unsure whether we ship to your location, please contact us before placing your order.
Customs, Duties & Taxes
For international orders, Pebble Pot is not responsible for any customs fees, duties, or taxes incurred during shipment. These are the responsibility of the customer.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost in transit:
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Contact us at info@devineresin.com within 7 days of the delivery date (or expected delivery).
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Please include your order number and photos of the issue, if applicable.
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We will work with you to resolve the issue as quickly as possible.
Questions?
Please donβt hesitate to reach out to us at info@devineresin.com β weβre happy to help!